
Storage Team Lead
6 days ago
Our team is seeking a seasoned professional to lead and mentor a group of storage engineers in a 24/7 data center environment.
- Act as the primary point of contact for monitoring dashboards, alerts, incidents, and other events, ensuring timely escalations.
- Report on quality assurance (QA) checks and collaborate with various teams on alert management.
- Develop and maintain team rosters, manage escalation matrices, and oversee scope and coverage.
- Provide technical guidance and assistance in resolving issues and collaborating with original equipment manufacturers (OEMs) on escalations.
- Participate in daily monitoring calls and discuss critical alerts and observations.
Key Responsibilities:
- Leadership: Lead and mentor a team of storage engineers to achieve high levels of performance and productivity.
- Monitoring and Escalation: Monitor dashboards, alerts, incidents, and other events to ensure timely escalations and provide support as needed.
- Quality Assurance: Report on quality assurance (QA) checks and coordinate with various teams on alert management.
- Team Management: Develop and maintain team rosters, manage escalation matrices, and oversee scope and coverage.
- Technical Support: Provide technical guidance and assistance in resolving issues and collaborating with OEMs on escalations.
What We Offer:
- A dynamic and supportive work environment
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