
Floor Operations Manager
1 day ago
Hopup, a leading entertainment and gaming destination, seeks an exceptional Floor Operations Manager to oversee the day-to-day activities on the gaming floor.
This role is pivotal in ensuring seamless operations, staff supervision, equipment maintenance, and delivering outstanding guest experiences.
Key Responsibilities:
- Operational Efficiency: Oversee daily floor activities to guarantee all games and attractions are functioning smoothly. Supervise gaming attendants, cashiers, and support staff during shifts.
- Guest Satisfaction: Provide exceptional customer service, handle escalated concerns, and educate guests about games, safety rules, and promotions.
- Team Leadership: Foster a positive team culture, lead by example, and empower team members to excel.
- Equipment Maintenance: Ensure all equipment is properly maintained, reported, and repaired as needed.
- Inventory Management: Assist in stock management for tokens, tickets, and consumables.
Requirements and Qualifications:
- Minimum 1-3 years of experience in hospitality, entertainment, retail, or gaming industry.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Customer-oriented with a proactive and positive attitude.
Benefits: This role offers opportunities for growth, professional development, and a dynamic work environment.
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