Global Operations Lead for Digital Video Trust
3 days ago
We are seeking an innovative and analytical Senior Manager to support the Prime Video Trust & Safety team and lead our Global Operations team.
About Prime VideoPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Our company is committed to being an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About the RoleThis Sr. Program Manager, Prime Video Trust & Safety role will lead Trust & Safety (T&S) programs: Global content compliance, regulatory compliance, customer experience programs, maturity ratings, and critical T&S initiatives. The Sr. Program Manager will work closely with their cross-functional counterparts in operations, engineering, product management, legal, PR, content operations, and executive teams to scale operations effectively and think big on improving the customer experience.
Main Responsibilities- Supports and devises operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and quality.
- Assists in establishing measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes.
- Collaborates with cross-functional teams to develop and execute comprehensive T&S strategies that protect the service, users, and brand reputation.
- Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes. Assist in managing complex problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs: short vs. long-term needs.
- Assists in defining operational requirements to support business launches and managing implementation through partnership with teams across operations, engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service.
- Stays informed about relevant laws, regulations, and industry standards to ensure that the organization remains compliant with applicable requirements. Work closely with legal and compliance teams to address any compliance-related risks.
- 8+ years of program or project management experience at a large global company
- Experience developing and implementing of standards, policies and programs or equivalent
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of experience working, engaging, and influencing leadership and key stakeholders cross-functionally in various geographical regions and internationally
- Bachelor's degree in business, operations, public policy or related field, or 4+ years of related professional experience in a related field
- Master's degree or 10+ years of related professional experience
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Experience with digital video streaming and/or customer-facing user interfaces
- Experience in Trust & Safety, content moderation/rating, data labeling, or other compliance fields
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