Global Operations Lead for Digital Video Trust

3 days ago


Bengaluru, Karnataka, India myGwork Full time
Job Summary

We are seeking an innovative and analytical Senior Manager to support the Prime Video Trust & Safety team and lead our Global Operations team.

About Prime Video

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Our company is committed to being an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the Role

This Sr. Program Manager, Prime Video Trust & Safety role will lead Trust & Safety (T&S) programs: Global content compliance, regulatory compliance, customer experience programs, maturity ratings, and critical T&S initiatives. The Sr. Program Manager will work closely with their cross-functional counterparts in operations, engineering, product management, legal, PR, content operations, and executive teams to scale operations effectively and think big on improving the customer experience.

Main Responsibilities
  • Supports and devises operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and quality.
  • Assists in establishing measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes.
  • Collaborates with cross-functional teams to develop and execute comprehensive T&S strategies that protect the service, users, and brand reputation.
  • Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes. Assist in managing complex problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs: short vs. long-term needs.
  • Assists in defining operational requirements to support business launches and managing implementation through partnership with teams across operations, engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service.
  • Stays informed about relevant laws, regulations, and industry standards to ensure that the organization remains compliant with applicable requirements. Work closely with legal and compliance teams to address any compliance-related risks.
BASIC QUALIFICATIONS
  • 8+ years of program or project management experience at a large global company
  • Experience developing and implementing of standards, policies and programs or equivalent
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • 5+ years of experience working, engaging, and influencing leadership and key stakeholders cross-functionally in various geographical regions and internationally
  • Bachelor's degree in business, operations, public policy or related field, or 4+ years of related professional experience in a related field
PREFERRED QUALIFICATIONS
  • Master's degree or 10+ years of related professional experience
  • Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
  • Experience with digital video streaming and/or customer-facing user interfaces
  • Experience in Trust & Safety, content moderation/rating, data labeling, or other compliance fields
Estimated Salary: $125,000 - $175,000 per year

  • Bengaluru, Karnataka, India Amazon Development Centre (India) Private Limited Full time

    Job DescriptionWe are seeking an innovative and strategic Risk Manager to lead operations teams and support the Prime Video Trust & Safety team. As a Group Manager, you will be responsible for managing a team of Team Managers and Trust & Safety Associates, working closely with Policy, Program, Engineering, Legal, and other teams to prevent violating content...


  • Bengaluru, Karnataka, India Northern Trust Corporation Full time

    About UsNorthern Trust Corporation is a Fortune 500 company and a globally recognized financial institution with over 130 years of experience. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.Job OverviewThis role involves solving complex problems, taking a new perspective on...


  • Bengaluru, Karnataka, India ADCI - Karnataka Full time

    About the Role:We are seeking an innovative and forward-thinking Trust and Safety Risk Manager to support the Prime Video Trust & Safety team in Karnataka, India.Job Description:As a Group Manager, you will be responsible for leading a team of Team Managers and Trust & Safety Associates in preventing violating content from appearing on Prime Video. Your team...


  • Bengaluru, Karnataka, India Wipro Digital Operations and Platforms Full time

    **About the Role**We are seeking a skilled Sr. Consultant-HR Shared Services to join our team at Wipro Digital Operations and Platforms in Bangalore.Salary: ₹20-35 Lakhs per annum, based on experience and qualifications.Job Overview:** As a key member of our HR Shared Services team, you will be responsible for providing expert-level support for global HR...


  • Bengaluru, Karnataka, India KPMG India Full time

    About KPMG IndiaKPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition.We strive to provide rapid, performance-based, industry-focussed and...


  • Bengaluru, Karnataka, India Northern Trust Corporation Full time

    About Northern Trust: As a Fortune 500 company, Northern Trust is a globally recognized financial institution with over 130 years of experience. Our commitment to service, expertise, and integrity has enabled us to provide innovative financial services to the world's most successful individuals, families, and institutions.Job Overview: We are seeking an...


  • Bengaluru, Karnataka, India DViO Digital Full time

    About Us: At DViO Digital, we are a leading agency specializing in innovative digital marketing strategies. We help businesses thrive by crafting tailored solutions that drive results.Job Title: Lead Client OperationsAbout the Role: We are seeking an experienced Lead Client Operations professional to join our team. The ideal candidate will have 4+ years of...


  • Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Job OverviewADCI - Karnataka is seeking a highly skilled Content Compliance Specialist to join our Prime Video Trust team. This role will play a crucial part in protecting our customers from non-compliant content and ensuring high-quality moderation review of content across Prime Video.In this position, you will be responsible for reviewing video assets,...


  • Bengaluru, Karnataka, India Northern Trust Full time

    Job DescriptionThe Northern Trust is seeking a highly skilled Global Trade Reporting Operations Specialist to join its team. As a key member of our operations group, you will be responsible for managing reporting operations for several regulations such as MIFID, EMIR, and ASIC.In this role, you will contribute to transaction reporting change initiatives...

  • Art Director

    4 weeks ago


    Bengaluru, Karnataka, India Western Digital Full time

    Overview">Western Digital is establishing a Global Creative Development Centre in Bangalore, India. The company is seeking an experienced Art Director to lead the global design team and develop high-quality digital-led campaigns for Western Digital product brands.">About the Job">The successful candidate will work closely with the creative team to...

  • Senior Video Producer

    3 weeks ago


    Bengaluru, Karnataka, India Western Digital Full time

    We are seeking an experienced Video Producer to join our global marketing team based in Bangalore, India.Job OverviewAs a Senior Video Producer, you will work with the creative team and external vendors (videographers, 3D animators) to create engaging content for global brand campaigns, social media, and demand generation. The ideal candidate should have...


  • Bengaluru, Karnataka, India Wipro Digital Operations and Platforms Full time

    We are seeking a highly skilled Digital Operations Specialist to join our team at Wipro Digital Operations and Platforms. This role will be based in Bangalore and will require the candidate to work on various digital projects.The successful candidate will have 1-2 years of experience in LMS Support (Learning & Development) and will be responsible for...

  • Global Risk Manager

    4 weeks ago


    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Transforming customer trust with data-driven insights and strategic leadership, ADCI - Karnataka invites applications for a Global Risk Manager to spearhead its Digital Content Compliance program. As the trusted guardian of Prime Video's global content offerings, this role demands exceptional analytical skills, outstanding communication abilities, and an...


  • Bengaluru, Karnataka, India myGwork Full time

    Job Description:This position is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We value diversity in our workplace.About Prime VideoPrime Video is changing the way people watch movies and TV shows. With millions of titles available on-demand on various devices, we strive to...

  • Digital Trust Expert

    4 weeks ago


    Bengaluru, Karnataka, India Subex Full time

    Transformative Telecom SolutionsWe are seeking an exceptional Principal Consultant - Telecom Presales (BSS) to join our dynamic team at Subex Ltd in Bangalore. As a key member of our presales team, you will play a pivotal role in driving business growth and transforming the telecommunications industry with cutting-edge AI and data science applications.About...


  • Bengaluru, Karnataka, India Subex Full time

    We are seeking an experienced Digital Trust Consultant to join our team in Bangalore, India. This is a great opportunity for someone who wants to make a real impact in the telecommunications industry.About UsSubex is a pioneer in enabling Digital Trust for businesses across the globe. Founded in 1992, we have spent over 25 years helping global Communications...


  • Bengaluru, Karnataka, India Surya Veena Adarsh Niketan Trust Full time

    Company Overview: Surya Veena Adarsh Niketan Trust is a leading organization in the industry, seeking an experienced Business Operations Manager - Digital Marketing to join our team. The successful candidate will be responsible for managing operations and customer satisfaction.">Job Description: As a key member of our team, you will be responsible for...


  • Bengaluru, Karnataka, India Western Digital Full time

    Job SummaryWe are seeking an experienced Video Creator to join our global marketing team based in Bangalore, India. As a Video Creator, you will work with the creative team and external vendors (videographers, 3D animators) to create engaging content for global brand campaigns, social media, and demand generation.


  • Bengaluru, Karnataka, India audio video Full time

    Company Overview:">The Audio Video industry is a rapidly growing sector that requires skilled professionals to drive business growth and deliver exceptional solutions to clients. As an Audio Video Solutions Manager, you will be responsible for building strong relationships with clients, understanding their needs, and developing customized solutions to meet...


  • Bengaluru, Karnataka, India Northern Trust Corporation Full time

    About Northern TrustNorthern Trust Corporation is a leading financial institution with a rich history dating back to 1889. As a globally recognized company, we have earned the trust of our clients through our commitment to service, expertise, and integrity.Our TeamWe are seeking an experienced Financial Operations Manager to join our team in this critical...