Strategic Client Development Manager

5 days ago

Kerala, India beBeeAccount Full time ₹ 75,00,000 - ₹ 1,50,00,000
Key Account Manager

About the Role:

We seek a seasoned Key Account Manager to cultivate and grow relationships with high-value clients. The ideal candidate will develop in-depth knowledge of each key client's business needs, deliver tailored solutions, and ensure exceptional client satisfaction and retention.

Key Responsibilities:

  • Client Relationship Management:
    • Owning and managing relationships with a portfolio of key accounts
    • Serving as the primary point of contact for all client-related communications, ensuring consistent and proactive engagement
    • Building long-term, trusted relationships with decision-makers and influencers within client organizations
  • Revenue Growth & Retention:
    • Identifying opportunities to upsell, cross-sell, and expand business within existing accounts
    • Meeting or exceeding renewal, expansion, and revenue targets for key accounts
    • Proactively managing client health, usage trends, and performance to prevent churn
  • Account Strategy & Planning:
    • Developing strategic account plans that align with client goals and drive mutual success
    • Collaborating with sales and marketing to tailor offerings and proposals for individual clients
    • Working closely with product and support teams to communicate client feedback and influence roadmap
  • Performance Monitoring & Reporting:
    • Tracking KPIs such as customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, and revenue growth
    • Preparing and presenting quarterly business reviews (QBRs) to clients and internal leadership
    • Maintaining accurate and updated records of account interactions using CRM tools
  • Problem Solving & Escalation:
    • Handling client issues and escalations promptly, ensuring fast resolution and high satisfaction
    • Acting as the internal advocate for key accounts, coordinating cross-functional responses as needed

Required Skills & Qualifications:

  • 3-4 years of experience in account management, client servicing, or enterprise sales
  • Proven track record of managing high-value or enterprise accounts
  • Excellent communication, negotiation, and interpersonal skills
  • Strong analytical skills with the ability to interpret data and generate actionable insights
  • Proficient in using CRM platforms
  • Ability to thrive in a fast-paced, client-facing role with multiple priorities

Benefits:

This role offers a unique opportunity to build long-term relationships with high-value clients, drive revenue growth, and contribute to the company's success.

Others:

As a Key Account Manager, you will have the opportunity to work closely with various internal teams, including sales, product, and customer success, to drive business results and improve client satisfaction.

  • Business Development Manager

    3 weeks ago

    Kerala, India ArcHire Full time

    Job Title: Business Development Manager - IT SalesExperience: 4+ yearsLocation: Kozhikode, Kerala Role Overview:We are seeking a dynamic and experienced Business Development Manager with at least 4 years of proven experience in IT sales. The ideal candidate will be responsible for expanding our client base, driving sales of our enterprise IT solutions, and...

  • Strategic Partnership Director

    11 hours ago

    Kerala, India beBeePartnership Full time ₹ 12,00,000 - ₹ 18,00,000

    Strategic Partnership DirectorWe are seeking a results-driven Strategic Partnership Director to spearhead the development and management of partnerships with financial institutions, e-commerce platforms, logistics providers, and government organizations.The role focuses on driving revenue growth through strategic partnership building, hunting, farming, deal...

  • Client Relationship Executive

    3 days ago

    Palghat District, Kerala, India SPRTC DEVELOPMENT CENTRE Full time

    **Job descriptionOVERVIEW** We are seeking a motivated and results-driven Student Admission Counsellor to join our team. The primary responsibility is to generate admissions by engaging with potential students, providing detailed course information, and guiding them through the admission and sales process. The role involves effectively promoting our...

  • IT Sales Manager

    3 weeks ago

    Kerala, India MiG Staffing Full time

    Designation: IT Sales ManagerYears of Exp. : 5-7 YearsSalary: - 13- 18 LPALocation: KeralaJD: Key Responsibilities:- Client Acquisition & Sourcing: Identify, engage, and onboard new clients for IT services, including Web & Mobile App Development and Digital Marketing.- Business Expansion: Develop strategic partnerships and alliances to drive revenue...

  • Client Service Executive

    2 days ago

    Ernakulam District, Kerala, India ZEAK US Full time

    Position: Client Service Executive Reporting Manager: HR & Admin **Overview**: As a Client Service Executive, your primary role will be to ensure exceptional service delivery and client satisfaction. You will act as the main point of contact for clients, addressing their inquiries, resolving issues, and fostering positive relationships. This position...

  • Visionary Business Development Leader

    11 hours ago

    Kerala, India beBeeBusiness Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Business Development LeaderAbout the Role:We are seeking an experienced Business Development Leader to drive growth initiatives in a rapidly evolving digital landscape.This senior leadership role demands a strategic thinker with a proven track record of identifying business opportunities, building partnerships, and driving revenue growth.You will be a key...

  • Associate Client Relations

    5 days ago

    Kochi, Kerala, India Muziris Softech Pvt Ltd Full time

    Associate - Client relations - This role is an integral part of our ERP project management team in work allocation for software developers and client management. **Requirements**: - **Minimum 6 months experience in client/ customer management**: - **Education : MBA (Marketing)**: - **Excellent communication skills in English is mandatory**: - Client...

  • Strategic Business Professional

    12 hours ago

    Kerala, India beBeeBusiness Full time ₹ 9,00,000 - ₹ 12,00,000

    Key Job Responsibilities:">Gather and analyze business requirements to drive organizational success.Translate business needs into functional specifications for technical teams.Conduct gap analyses, SWOT assessments, and feasibility studies to identify areas for improvement.Develop process documentation, workflow diagrams, and use cases to enhance business...

  • Client Operations Strategist

    21 hours ago

    Thiruvananthapuram, Kerala, India Kenland IT Solutions Full time

    Client Operations Strategist (Immediate Joiners) **Requirements**: - Maintain positive professional relationships with clients. - Conduct both online and offline business meetings to engage with clients. - Build long-term relationships with new and existing clients. - Develop, execute, and oversee the business processing prioritizing growth and coverting...

  • Client Coordinator

    2 weeks ago

    Calicut, Kerala, India Capio Interactive Full time

    **Job Title**: Client Coordinator **Company**: Capio Interactive **Location**: On-site, KINFRA Technopark, Kozhikode **Employment Type**: Full-time **Department**: Client Services & Account Management **About CAPIO**: CAPIO is a bold, forward-thinking creative agency that transforms ideas into visually compelling stories. From brand identity to...