Senior Benefits Administrator Role

Benefits Administration

We are seeking a candidate to manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.

• Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.
• Process and record benefit enrollments, life events, and terminations in HRMS and related systems.
• Ensure accurate reflection of payroll elements linked to benefits compensation.

Vendor & Employee Communications

• Act as primary liaison with external benefits vendors.
• Manage vendor requests, escalations, and troubleshooting.
• Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.
• Maintain and update vendor site access and contact information.

System Operations

• Monitor feeds, timings, reporting, and manual interventions in benefits platforms.
• Support testing and configuration during open enrollment and system changes.
• Ensure data integrity across HRIS, vendor platforms, and payroll systems.

Financial Operations

• Validate and process vendor invoices.
• Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.

Compliance & Reporting

• Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada).
• Assist with 5500 filings, census files, and insurance audits.
• Review and update standard operating procedures (SOPs) to align with compliance and business needs.

Issue Resolution

• Proactively identify and resolve recurring issues (e.g., Prudential file errors, COBRA access challenges, two-step verification).
• Partner with US & Canada HR/Total Rewards teams for escalations and policy clarifications.

Key Responsibilities:

Benefits Administration

• Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.
• Process and record benefit enrollments, life events, and terminations in HRMS and related systems.
• Ensure accurate reflection of payroll elements linked to benefits compensation.

Vendor & Employee Communications

• Act as primary liaison with external benefits vendors.
• Manage vendor requests, escalations, and troubleshooting.
• Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.
• Maintain and update vendor site access and contact information.

System Operations

• Monitor feeds, timings, reporting, and manual interventions in benefits platforms.
• Support testing and configuration during open enrollment and system changes.
• Ensure data integrity across HRIS, vendor platforms, and payroll systems.

Financial Operations

• Validate and process vendor invoices.
• Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.

Compliance & Reporting

• Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada).
• Assist with 5500 filings, census files, and insurance audits.
• Review and update standard operating procedures (SOPs) to align with compliance and business needs.

Issue Resolution

• Proactively identify and resolve recurring issues (e.g., Prudential file errors, COBRA access challenges, two-step verification).
• Partner with US & Canada HR/Total Rewards teams for escalations and policy clarifications.

Qualifications:

• Bachelor's degree in HR, Business, or related discipline.
• 4–7 years of experience in end-end benefits operations with strong exposure to US and Canadian benefits.
• Hands-on experience with HRIS & benefits platforms.
• Knowledge of US benefits regulations (ACA, COBRA, ERISA, HIPAA) and Canadian provincial group benefits structures.
• Strong analytical, reconciliation, and problem-solving skills.
• Excellent communication and stakeholder management skills for working with vendors, employees, and internal People partners.

Work Hours: 4 PM IST to 1 AM IST