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Customer Retention Specialist
3 weeks ago
We are seeking a proactive and detail-oriented customer retention specialist to join our team.
The ideal candidate will possess advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills, problem-solving ability, experience in customer service, strong communication and negotiation skills, and proficiency with CRM systems.
Key Responsibilities:- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Coordinate account suspensions for non-response as needed, ensuring proper documentation.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on key metrics including conversion rates from trials to purchases and accounts suspended due to non-response.
This is a 6-months contract position with a large global technology leader. Our company is ranked as one of the best companies to work with in the world. We foster a progressive culture, creativity, and a flexible work environment. We use cutting-edge technologies to stay ahead of the curve and respect diversity in all aspects.
Benefits:We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
