IT Service Management Professional

1 week ago

Navi Mumbai Mumbai Mumbai City, India beBeeInfrastructure Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: IT Infrastructure Operations Manager

The successful candidate will be responsible for overseeing the delivery of high-quality IT services to our customers. This includes developing and maintaining IT service management processes, monitoring service metrics, and coordinating inter-process changes.

Key Responsibilities:

  • Enable and champion an IT service culture
  • Oversee development of ITSM-based management processes and controls
  • Maintain day-to-day responsibility for the ownership and resolution of service management issues
  • Review service metrics and recommend changes to improve quality and customer satisfaction
  • Co-ordinate inter-process changes with process owners
  • Create and maintain the catalogue description of existing services offered by PARTNER
  • Formulate, agree and maintain an appropriate SLM structure for the Service Delivery
  • Ensure appropriate OLAs/SLAs in place to support any new services
  • Analyze and review actual service performance against SLAs and OLAs
  • Provide regular reports on service performance and achievement to client IT/business stakeholders
  • Review SLA targets and metrics where necessary
  • Review OLA targets and metrics where necessary
  • Review third party underpinning agreements where necessary
  • Agree appropriate actions to maintain or improve service levels
  • Initiate and coordinate actions to maintain or improve service levels
  • Single point of ownership for effective provision of systems and services to customers
  • Proactively identify and implement service improvements in
  • Approve acceptance into production of new systems and services
  • Oversee recruitment of operational staff
  • Provide service reports on service delivery performance and quality
  • Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
  • Take actions to achieve reductions in frequency and duration of incidents that impact IT availability
  • Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed
  • Assist with actions to negotiate, agree and maintain SLAs in conjunction with client requirements
  • Analyse and review actual service performance against SLAs and OLAs for service areas under scope
  • Provide input and assist in development of regular reports on service performance and achievement to the client IT stakeholders
  • Act as a coordination point for any temporary changes to service levels

About You:

To be successful in this role, you will need excellent communication and problem-solving skills, as well as experience in IT service management.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

Contact Us:

If you are interested in this opportunity, please submit your application.

  • IT Service Management Professional

    1 week ago

    Mumbai City, Navi Mumbai, Mumbai, India beBeeService Full time ₹ 1,04,000 - ₹ 1,30,878

    Job DescriptionAs a key member of our organization, the successful candidate will be responsible for overseeing the development and implementation of IT service management processes and controls to ensure quality is maintained to meet business objectives.The role involves championing an IT service culture, promoting service improvements, and maintaining...

  • Back Office Staff Jobs Opening in Management Service at Goregaon West, MumbaiLess

    5 days ago

    Mumbai, India Management Service Full time

    We need Back office staff for communicating with the Customers and Engineers and maintaining recordsRequirements-1)Must know Excel and Word2)Language-English, Marathi & Hindi (should be able to speak in English)3)Must know how to operate a ComputerJob description-Replying to emails, updating Tracker(Excel sheet), follow-up from customers, communicating with...

  • IT Service Delivery Professional

    2 weeks ago

    Mumbai, Mumbai City, Navi Mumbai, India beBeeService Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: IT Service Delivery ManagerThis role is responsible for managing the IT service delivery team, providing leadership and guidance to ensure excellent service delivery.About This RoleThe IT Service Delivery Manager will oversee the management of incidents, problems, and services, ensuring timely resolution and minimal impact on customers. They will...

  • Customer Service Professional

    1 week ago

    Mumbai, Mumbai City, Navi Mumbai, India beBeeRepresentative Full time ₹ 15,00,000 - ₹ 28,00,000

    Job DescriptionWe are seeking a highly motivated and skilled professional to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills, strong analytical abilities, and the capacity to troubleshoot complex issues.The successful candidate will be responsible for providing exceptional customer service...

  • Financial Services Professional

    1 week ago

    Mumbai City, Navi Mumbai, Mumbai, India beBeeFinancial Full time ₹ 15,00,000 - ₹ 28,00,000

    We are seeking a skilled Financial Services Professional to join our team. This role involves providing exceptional customer service and support to our clients, helping them navigate the world of financial markets.As a key member of our team, you will be responsible for:Responding to client inquiries via phone, email, and online chatProviding in-depth...

  • IT Service Delivery Professional

    2 weeks ago

    Navi Mumbai, Mumbai, Mumbai City, India beBeeServiceDelivery Full time ₹ 15,00,000 - ₹ 20,00,000

    Job SummaryWe are seeking a seasoned IT Service Delivery Manager to lead our IM and PM team. As a key member of our organization, you will be responsible for providing leadership, guidance, and coaching to ensure exceptional service delivery.The ideal candidate will have a proven track record of managing IT service delivery teams, overseeing incident and...

  • IT Service Delivery Manager

    1 week ago

    Navi Mumbai, Mumbai City, Mumbai, India beBeeServiceDelivery Full time ₹ 15,50,000 - ₹ 21,50,000

    Job DescriptionKey ResponsibilitiesEnable and champion an IT service culture to ensure alignment with business objectives.Oversight of ITSM-based management processes and controls to maintain quality.Championing and promoting service improvements on an ongoing basis to enhance quality and customer satisfaction.Maintenance of day-to-day responsibility for the...

  • Customer Service Professional

    2 weeks ago

    Mumbai, Mumbai City, Navi Mumbai, India beBeeRetention Full time ₹ 35,000 - ₹ 1,30,000

    Seeking a seasoned professional to spearhead customer service initiatives.Essential Qualifications:- High school certificate or equivalent with a minimum of 1 year of work experience- Excellent communication and interpersonal skillsKey Responsibilities:- Maintaining attendance at the rate of no less than 85%- Adhering to compliance standardsBenefits:-...

  • Global Banking Services Professional

    2 weeks ago

    Navi Mumbai, Mumbai City, Mumbai, India beBeeCustomerService Full time ₹ 35,000

    International Banking Customer Service RepresentativeWe are seeking a highly skilled professional to join our US banking customer service team. This role will provide an opportunity to work with a global organization and be part of a dynamic team that delivers exceptional customer service.About the Job:This is a challenging and rewarding role that requires...

  • Service Delivery Excellence Manager

    2 weeks ago

    Mumbai, Mumbai City, Navi Mumbai, India beBeeService Full time ₹ 6,00,000 - ₹ 8,00,000

    Transform your career with this exciting opportunity as a Service Delivery Excellence Manager.Job Role:· Champion an IT service culture that drives exceptional performance and customer satisfaction.· Oversee the development of ITSM-based management processes and controls to ensure quality meets business objectives.· Promote ongoing service improvements to...