Technical Support Specialist

2 weeks ago


Pune, Maharashtra, India Wipro Full time

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Wipro in Pune, Hinjewadi phase II. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our end-users.

Key Responsibilities:

  • Provide technical support via phone, chat, email, or walk-ins to resolve applications problems, system administration issues, or network concerns.
  • Diagnostics, prioritize, troubleshoot, and resolve IT incidents reported by users in a timely and effective manner.
  • Identify and escalate tickets requiring urgent attention and action.
  • Log all contacts and document activities and results accurately within the incident management tool.
  • Deal with and resolve helpdesk requests efficiently.
  • Take ownership of user problems and communicate progress in a timely manner.

Requirements:

  • Previous experience in IT helpdesk (Voice)
  • Excellent communication skills (verbal and written)
  • Knowledge on ITIL Framework and Terminologies
  • Familiarity with Windows, Mac operating systems & VDI environments
  • Demonstrated problem-solving capabilities
  • Adherence to established Service Levels Agreements and follow-up on tickets in a timely manner
  • Flexibility to work in a 24x7 environment with rotating shifts and weeks off including holidays
  • Self-motivated achiever who gains satisfaction from providing excellent customer service
  • Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN, and technologies

This is an exciting opportunity for a skilled technical professional to join our team and make a meaningful contribution. We offer a competitive salary package as per market standards.



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