Senior Team Manager

4 days ago

Tirupati, Andhra Pradesh, India beBeeLeadership Full time ₹ 85,00,000 - ₹ 91,80,000
Team Lead Position Overview

We are actively hiring for a seasoned professional to lead our team.

This is an excellent opportunity for a motivated and experienced individual to take on a leadership role, overseeing key performance indicators (KPIs), Service Level Agreements (SLAs), and develop strategies to reduce shrinkage and attrition rates through effective people management practices.

The ideal candidate will have excellent verbal and written communication skills, experience in banking operations, and knowledge of Anti Money Laundering (AML), Money Laundering (ML), and Know Your Customer (KYC) regulations.

Key Responsibilities:

  • Manage a team of agents to achieve daily targets
  • Evaluate and improve customer satisfaction and service quality
  • Develop and implement strategies to reduce shrinkage and attrition rates
  • Collaborate with other teams to resolve issues related to rostering, contact center operations, and team handling

Requirements:

  • Excellent verbal and written communication skills
  • Experience in banking operations
  • Knowledge of AML, ML, and KYC regulations

Benefits:

This is an exciting opportunity for a motivated and experienced professional looking to take on a leadership role. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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