Executive Team Manager

1 day ago


Tirupati, Andhra Pradesh, India beBeeExecutive Full time ₹ 12,00,000 - ₹ 18,00,000
Leadership Role

This position is designed for a seasoned leader who can oversee and direct a team of IT support specialists, ensuring seamless operations and efficient service delivery.

About the Job

The ideal candidate will possess strong leadership skills, technical knowledge in Azure AD, Intune, Windows Server Management, and other related areas. He/She will be responsible for managing and distributing the team's workload, prioritizing tasks, and ensuring timely resolution of support requests.

Key Responsibilities:
  • Team Oversight: Direct and manage a team of IT support specialists to achieve high levels of performance and efficiency.
  • Workload Distribution: Manage the team's workload, prioritize tasks, and ensure timely resolution of support requests.
  • Technical Guidance: Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.
  • Training and Development: Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.
  • Performance Monitoring: Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
  • Conflict Resolution: Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.
  • Communication: Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.
  • Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.
  • Problem Resolution: Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.
  • Compliance: Ensure the team adheres to company policies, procedures, and relevant industry standards.
  • Documentation: Maintain accurate and up-to-date documentation of IT support processes and procedures.
  • Continuous Learning: Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.
Requirements:
  • Educational Qualification: Engineering Diploma/BE Degree /BTech
  • Certifications (Good to Have): ITIL V4, Microsoft Azure Administrator / Windows Server Hybrid Administrator Associate
  • Technical Skills: Hands on experience in Azure AD & On-prem management, Intune - Policy creation & implementation, Windows Server Management, MDE & compliance management, Qualys tool in vulnerability management, VLAN & Network troubleshooting, Netskope cloud proxy solution, DLP, Audit management like ISO 27001, PCIDSS etc

This role offers opportunities for growth and professional development, as well as a chance to work in a dynamic and supportive environment.


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