Help Customers Thrive

2 weeks ago

Cochin, Kerala, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Support Specialist

As a Customer Support Specialist, you will play a crucial role in providing exceptional support to customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:
  • Troubleshoot and resolve WordPress & WooCommerce issues with confidence and expertise.
  • Communicate clearly and patiently with customers via tickets, email, and live chat, maintaining a professional tone at all times.
  • Identify recurring issues and collaborate with the development team to implement solutions and improve product quality.
  • Ensure plugin documentation is up-to-date and accurate, reflecting new features and functionality.
  • Manage tickets efficiently in FreeScout or similar customer support tools and contribute to GitHub repositories.
  • Stay informed about product releases and updates to provide seamless support.
Requirements:
  • Proficiency in WordPress troubleshooting, debugging, database management, and plugins.
  • Hands-on experience with WooCommerce, including setup, customization, and optimization.
Bonus Skills:
  • Familiarity with AI-powered support tools for enhanced efficiency and effectiveness.
Why Work with Us?
  • Flexible work arrangements to accommodate your needs.
  • 16 paid annual leave days for relaxation and rejuvenation.
  • A supportive, collaborative work environment with colleagues who value open communication and teamwork.
  • Join a remote-friendly global team of 16 members, including developers, support engineers, writers, and testers.
  • Contribute to the success of top WooCommerce plugins, utilized by millions of users worldwide.
About Our Company

We have been empowering WooCommerce stores to grow faster for over a decade. Our plugins simplify store management while driving conversions, and our support is a key factor in customer loyalty.

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