Help Desk Professional

2 weeks ago


Cochin, Kerala, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Technical Support Specialist Job Description

The role of Technical Support Specialist involves providing high-quality technical support and assistance to clients, responding to support requests, diagnosing issues, and delivering timely and effective solutions.

Key Responsibilities:

  • Provide expert technical support and troubleshooting skills
  • Diagnose and resolve complex technical issues
  • Communicate effectively with clients to understand their needs and deliver tailored solutions
  • Collaborate with cross-functional teams to improve product performance and document issues and resolutions

Requirements:

  • Strong analytical skills for resolving technical issues
  • Excellent communication and interpersonal skills
  • Ability to work independently and remotely
  • Bachelor's degree in IT, Computer Science, or related field preferred
  • Experience with AI and cloud solutions is a plus

Why This Role Matters:

This position plays a critical role in ensuring customer satisfaction and loyalty by delivering exceptional technical support and service.


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