Help Desk Professional

2 weeks ago


Cochin, Kerala, India beBeeSupport Full time ₹ 40,00,000 - ₹ 60,00,000
Job Description

We are seeking a diligent Junior Service Desk Technician to provide first-level technical support to end-users via phone, email, and in-person.

  • Assess and qualify the request.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Assist with the installation, configuration, and maintenance of computer systems and peripherals.
  • Process and execute demands/resolve incidents following existing procedures.
  • Record, track, and document incidents/service requests using the ticketing system.
  • Ensure timely resolution of incidents in accordance with service level agreements (SLAs).
  • Escalate complex issues to senior technicians or other appropriate teams when necessary.
Required Skills and Qualifications

Technical requirements:

  • Basic understanding of computer hardware, software, and networking concepts with a maximum of 6 months experience.
  • Familiarity with Windows and/or Mac operating systems.
  • Knowledge of common office software applications (e.g., Microsoft Office Suite).
Benefits

The ideal candidate will possess:

  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Customer-oriented with a friendly and patient demeanor.
  • Certifications: ITIL Foundation or other relevant certifications are an asset.

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