IT Project Director

1 week ago

Madurai, Tamil Nadu, India beBeeProjectLeader Full time ₹ 75,00,000 - ₹ 1,50,00,000
Project Lead Opportunity

We seek a highly skilled and motivated individual to lead IT and Managed Services projects, ensuring strict adherence to scope, schedule, and budget.

The ideal candidate will bring strong fundamentals in project management, hands-on experience with Managed Services delivery, and proven expertise in Agile methodologies.

This role demands ownership, accountability, and the ability to balance structured execution with proactive risk management in a client-facing environment.

  • Lead the end-to-end lifecycle of IT and Managed Services projects, overseeing governance, compliance, and continuous service improvement (CSI).
  • Drive SLA-driven service delivery with a focus on client satisfaction and business outcomes.
  • Serve as the primary point of contact for Severity 1 & Severity 2 issues, coordinating swift resolution with minimal impact to business operations.
  • Develop and maintain 24/7 coverage rosters to ensure uninterrupted service availability.
  • Oversee the preparation, review, and approval of Root Cause Analysis (RCA) documents, ensuring accuracy and timely closure.
  • Effectively manage and refine the project backlog, collaborating with client stakeholders to prioritize work items aligned with business goals.
  • Anticipate risks proactively, establish mitigation strategies, and address issues before they escalate.
  • Maintain a consistent reporting cadence to clients and internal leadership.
  • Document and track all activities with high attention to detail, including Minutes of Meeting (MoMs), decision logs, and follow-ups.
  • Build and nurture strong client relationships, ensuring clear, empathetic, and professional communication at all times.

Benefits:

  • Opportunity to lead complex IT and Managed Services projects.
  • Chance to develop and refine project management skills.
  • Collaborative team environment with a focus on client satisfaction.

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