Service Excellence Associate

2 weeks ago

Gurgaon, Haryana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Customer Experience Specialist

We are seeking an accomplished Customer Experience Specialist to drive exceptional customer service in our dynamic environment.

The ideal candidate will be responsible for delivering superior customer satisfaction, addressing inquiries, and resolving issues promptly.

Responsibilities
  • Respond to customer inquiries via various channels
  • Provide accurate and timely information to customers
  • Resolve customer complaints and issues efficiently
  • Maintain customer records and document interactions
  • Collaborate with other departments to enhance customer service
  • Identify and escalate priority issues to the appropriate team
Skills and Qualifications
  • 1-6 years of experience in customer-facing roles or related fields
  • Excellent verbal and written communication skills
  • Proficiency in using customer service software and tools
  • Strong problem-solving skills and ability to think critically
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Basic knowledge of CRM systems and practices
  • Strong interpersonal skills and a customer-centric mindset
Benefits

As a valued member of our team, you can expect:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • Competitive compensation and benefits package
What We Offer

At our organization, we pride ourselves on providing:

  • Autonomy to make decisions and take ownership
  • Opportunities for growth and professional development
  • A collaborative and inclusive work culture

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