Global Risk Manager

6 days ago

Bengaluru, Karnataka, India beBeeRiskManager Full time US$ 60,000 - US$ 1,00,000

About Global Security Operations (GSO)

GSO's mission is to mitigate risks and protect associates, physical assets, and brand. The Global Security Centre supports Worldwide Stores by providing 24/7 services.

Key Responsibilities:

  • Provide support to delivery teams on-road and customers receiving shipments or services, by researching and troubleshooting with internal tools.
  • Triage and prioritize incoming incidents and collaborate with crisis management leadership.
  • Transfer lower severity calls to appropriate partners, including Customer Service and Shipping Delivery Services.
  • Manage phone communications and facilitate the flow of information between various internal and external teams.
  • Write clear and concise reports in a timely manner, which will be escalated to senior leaders and stakeholders.

A Day in the Life:

The successful candidate will demonstrate customer-centric skills, good judgment, and ability to learn new technology. Demonstrating ownership, professionalism, and effective communication are crucial requirements for this role. Shift work will be required, potentially to include nights, weekends, and public holidays.

Required Skills and Qualifications:

  • Conversational level fluency in Japanese and English.
  • Effective computer skills as needed for work, e.g., data entry, MS Office Suite, and programs.
  • Ability to use multiple software applications simultaneously, with demonstrated knowledge of working over internet and successfully navigating websites.
  • Demonstrates effective, clear, and professional written and oral communication, and attention to detail.
  • Demonstrates composure, empathy, and a positive attitude.

Benefits:

This role offers opportunities for growth and development, with a focus on delivering exceptional service to customers.

Other Opportunities:

We operate 24x7 -365 Days, offering flexible scheduling and work arrangements.

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