Desktop Infrastructure Specialist

2 weeks ago

Gulbarga, Karnataka, India beBeeSupport Full time ₹ 15,00,000 - ₹ 25,00,000
Our ideal candidate will possess a solid understanding of Microsoft Windows operating systems and Office applications, as well as familiarity with Active Directory, Exchange, and other network administration tools. They should also be able to effectively troubleshoot and resolve technical issues in a timely manner.

We are seeking a highly skilled Desktop Support Engineer who can play a vital role in maintaining the functionality and reliability of our IT environment. This individual will be responsible for administering Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure, and managing incident and service request management processes.

  • The successful candidate will utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution, as well as handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  • They will also administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • In addition, they will facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources, manage access to collaboration tools like Microsoft Teams, and monitor and respond to phishing email incidents.
  • The candidate will perform remote software installations and configurations, reset passwords and unlock user accounts as per established security protocols, assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions, address Zscaler/network connectivity issues, and provide support for external file sharing platforms.

Key Responsibilities:

  1. Manage and maintain our IT infrastructure
  2. Administer Microsoft Intune for endpoint management
  3. Manage incident and service request management process
  4. Utilize Nexthink for proactive monitoring and troubleshooting
  5. Handle grant application/drive/folder access requests
  6. Administer user accounts in Active Directory
  7. Facilitate consultant onboarding/offboarding processes
  8. Manage access to collaboration tools like Microsoft Teams
  9. Monitor and respond to phishing email incidents

Required Skills and Qualifications:

  • Strong knowledge of Microsoft Windows operating systems and Office applications
  • Familiarity with Active Directory, Exchange, and other network administration tools
  • Excellent troubleshooting and problem-solving skills
  • Strong customer service and communication skills
  • Ability to work independently and prioritize tasks effectively

Benefits:

We offer a dynamic and supportive work environment that encourages growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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