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High-Level Desktop Infrastructure Specialist

2 weeks ago

Gulbarga, Karnataka, India beBeeSupport Full time ₹ 21,400 - ₹ 3,24,000
Desktop Support Engineer Job Description

We are seeking a highly motivated and detail-oriented Desktop Support Engineer to provide first-level technical support for desktops, laptops, and peripherals.

  • The successful candidate will troubleshoot and resolve complex issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
  • Key responsibilities include installing, configuring, and maintaining Windows OS and basic software applications.

Main Responsibilities:

  • Log, track, and close IT support tickets as per SLA using ticketing tools.
  • Perform system upgrades, patches, and hardware/software installations.
  • Coordinate with other IT teams for escalations or network-related issues.
  • Maintain asset records and ensure proper documentation of support tasks.

Required Skills and Qualifications:

  • Strong hands-on experience with Outlook troubleshooting.
  • Proficiency in Windows OS configuration & installation.
  • Working knowledge of ticketing tools like ServiceNow, Remedy, or similar.

Eligibility Criteria:

  • Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.).
  • Minimum 1.5 years of relevant desktop support experience.

A successful candidate will possess excellent communication and interpersonal skills, be able to handle and prioritize multiple tasks, and have a strong understanding of hardware and network troubleshooting.

This role requires a team player who is proactive, organized, and customer-focused.