Payroll Solutions Manager

2 weeks ago

Pushkar, Rajasthan, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 15,00,000
Job Opportunity: Oracle Cloud HCM Payroll Lead

We are seeking an exceptional leader to spearhead our offshore capability in India, collaborating closely with UK-based counterparts to deliver high-quality managed services to clients.

The ideal candidate will oversee a team of payroll-focused support consultants, managing performance and development, and playing a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions. A deep understanding of Oracle Cloud Payroll functionality, quarterly update management, and complex issue resolution is essential.

The key responsibilities include:

  • Leading and managing a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
  • Working hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules
  • Partnering closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
  • Acting as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
  • Supervising and contributing to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
  • Delivering and coordinating training and knowledge-sharing sessions for team members to support capability growth and process alignment
  • Troubleshooting and replicating functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
  • Building and maintaining strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
  • Driving improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
  • Reviewing and recommending enhancements from Oracle Cloud updates that would deliver value to clients
  • Actively contributing to internal knowledge bases and support materials, and championing a culture of continuous improvement
  • Providing strategic input into the ongoing development and structure of the India Managed Services team
  • Acting as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes

Security is paramount, all employees must adhere to Information Security policies and processes, which may involve undertaking activities supporting company obligations to maintain certification standards.

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