Expert Payroll Operations Manager

1 week ago


Pushkar, Rajasthan, India beBeePayroll Full time ₹ 40,00,000 - ₹ 50,00,000
Job Title:

Senior Payroll Support Specialist

Job Description

We are seeking an experienced Senior Payroll Support Specialist to join our expanding team. This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality support services.

You will lead a team of payroll-focused support consultants, manage performance and development, and play a hands-on role in delivering support across payroll solutions. A deep understanding of payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.

Key Responsibilities
  • Lead and manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
  • Work hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across payroll and related modules
  • Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
  • Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
  • Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
  • Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
  • Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
  • Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
  • Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients
  • Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement

Benefits: All employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activities from time to time to support company obligations to maintain ISO 27001 Certification.



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