Arrears Callers for Customer Support

2 weeks ago

Alleppey, Kerala, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 55,00,000
Customer Service Representative Job Description

The role of a Customer Service Representative is to provide exceptional support to customers via phone calls, ensuring their inquiries are resolved efficiently and effectively.

This position requires strong communication skills, with the ability to multi-task and work in a fast-paced environment. The successful candidate will have experience in customer service and collections, with a focus on delivering a positive customer experience.

In addition to providing customer service support, this role also involves managing and updating customer interactions daily, generated through workflows and queues, on an account-wise basis.

The ideal candidate will be able to assess and resolve customer inquiries, requests, and complaints in a professional and courteous manner, adhering to established procedures and quality standards.

Required Skills and Qualifications
  • Strong Verbal and Written Communication Skills
  • Neutral Accent and Good Adaptation to US Culture
  • Ability to Resolve Customer Queries in the First Point of Contact
  • Focused on Delivering a Positive Customer Experience
  • Professional, Courteous, Friendly, and Empathetic
  • Data Entry & Typing Skills
  • Multitasking
Benefits

This role offers the opportunity to work in a dynamic and innovative environment, with a team-oriented culture that values teamwork and collaboration.

The successful candidate will have the opportunity to grow and develop their skills, with access to ongoing training and development programs.

Others

In addition to the above responsibilities, the successful candidate will be expected to adhere to US healthcare compliance measures and maintain effective work procedures according to client process workflows and guidelines.

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