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Director of Enterprise Application Management
3 weeks ago
Senior Application Delivery Director
About the Role:This is a leadership role that requires strong technical expertise, strategic thinking, and collaboration. The right candidate will have excellent interpersonal skills, be able to build strong relationships with internal business units, clients, and external partners.
Main Responsibilities:- Lead 24x7 production support operations, defining SLAs, driving root cause analysis (RCA), and ensuring timely resolution of issues with minimal business disruption.
- Collaborate with engineering teams for high availability and reliability of applications, driving continuous improvement, automation, and performance tuning.
- Manage the production environment of enterprise applications focusing on stability, performance, and scalability.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 15+ years of experience in IT, with 5+ years in a leadership role in production/application support.
- Strong problem-solving, crisis management, and decision-making skills.
- Deep understanding of ITIL framework, DevOps principles, and SRE best practices.
- Excellent verbal and written communication skills.