Senior Technical Account Strategist

12 hours ago


Chennai, Tamil Nadu, India Oracle Full time

As a Senior Technical Account Strategist at Oracle, you will be responsible for providing top-notch support to our customers throughout the implementation process. Your goal will be to ensure they get the most out of our products and services, driving high satisfaction and revenue growth.

Career Level - Leading contributor individually and as a team member, providing direction and mentoring to others. You will display authority, confidence, and a deep understanding of customer business strategies and industry trends.

You will develop and manage Oracle Support relationships with designated large accounts, establishing professional relationships with key customer contacts to ensure exceptional customer satisfaction. This includes developing significant high-level customer contacts and relationships, coordinating delivery of Support Services to meet customer goals and objectives, and driving contract renewal.

A key part of your role will be identifying and submitting Delivery Leads for new opportunities, working collaboratively with Sales, the Customer Support Manager, and the customer to determine their needs and identify suitable solutions. You will lead complex Account Planning and Account Reviews, tracking and communicating status on complex projects, including risk identification and mitigation recommendations.

Additionally, you will provide leadership and expertise in the development of new products/services/processes, often operating at the leading edge of technology. You will also lead initiatives for organizational process and tool development and improvement, contributing to regional strategy execution.

This is a non-routine and highly complex role, requiring advanced technical/business skills in your area of specialization.



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