International Customer Support Specialist

2 weeks ago

Anantapur, Andhra Pradesh, India beBeeSupport Full time ₹ 3,24,000 - ₹ 4,20,000

Job Overview:

We are seeking a skilled professional to fill the role of International Customer Support Executive. This is an exciting opportunity for someone who enjoys interacting with customers and resolving their queries in a timely and efficient manner.

Key Responsibilities:

  • Handle customer calls with professionalism and courtesy, ensuring that all interactions are positive and productive.
  • Analyze customer needs and provide appropriate solutions to resolve their issues.
  • Utilize troubleshooting skills to identify and rectify complex problems, escalating them when necessary.
  • Maintain accurate records of customer interactions, including call logs and resolution details.
  • Meet performance targets for customer satisfaction, call handling time, and resolution rate.

Requirements:

  • Excellent English communication skills, both written and verbal.
  • A professional and approachable demeanor, able to build rapport with customers.
  • Self-motivated and passionate about delivering exceptional customer support.

Essential Skills:

  • Customer service
  • Troubleshooting
  • Problem-solving

Benefits:

  • Ongoing training and development opportunities
  • Opportunity to work with a diverse range of customers
  • A supportive team environment

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