Customer Support Specialist
2 days ago
Customer Service Representative Job Description
We are seeking a skilled and customer-focused professional to provide exceptional support services. In this role, you will be the primary point of contact for customers, responsible for delivering outstanding service, resolving issues efficiently, and ensuring a positive customer experience across various communication channels.
Main Responsibilities:
* Respond promptly and professionally to customer inquiries via phone, email, and chat. Identify and resolve customer concerns effectively while maintaining a positive attitude.
Provide accurate, reliable, and complete information by utilizing relevant tools and resources.
Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.
Escalate unresolved issues to the appropriate departments as necessary.
Follow established communication procedures, guidelines, and policies.
Contribute to team goals and meet or exceed personal targets for issue resolution and customer satisfaction.
Required Skills and Qualifications:
Proven customer support or client service experience is highly valued.
Excellent verbal and written communication skills.
Ability to multi-task, prioritize, and manage time effectively.
Strong problem-solving skills and attention to detail.
A high school diploma or equivalent; a college degree is an asset.
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