
Operations Leader for Large-Scale Insurance Transformation
21 hours ago
We are seeking a seasoned operations leader to oversee large-scale insurance operations and drive transformation.
The ideal candidate will have deep domain knowledge in insurance and/or BFSI, with a strong track record of operational leadership and client engagement across global markets.
Key Responsibilities- Lead delivery across multiple accounts, managing a span of 2000-3000 FTEs.
- Drive operational strategy, ensuring performance excellence, compliance, and client satisfaction.
- Own financial metrics and deliver on growth, profitability, and efficiency.
- Build and maintain strong relationships with clients and stakeholders.
- Lead digital and tech-enabled transformation initiatives.
- Manage global transitions and implement governance models.
- Inspire, coach, and grow large teams; promote a culture of accountability and innovation.
The right candidate will have:
- 15+ years of experience in insurance (P&C preferred), BFSI, or related domains, with senior leadership experience.
- Global Exposure: Experience with US/NA clients; understanding of regulatory and market dynamics.
- Leadership: Proven ability to manage high-scale delivery organizations.
- Transformation: Hands-on with automation, tech-led transformation, and process reengineering.
- Financial Acumen: Strong financial management and budget oversight experience.
- Stakeholder Management: Strong executive presence and experience managing multiple client and internal stakeholders.
- Operational Excellence: Knowledge of compliance, quality, and governance best practices.
- Experience with large global service providers or captives in insurance/BFSI.
- Exposure to complex organizational structures and global delivery environments.
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