Visionary Transformation Strategist

3 days ago


Kota, Rajasthan, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Business Insights Manager

We are seeking a seasoned Business Insights Manager to lead strategic transformation initiatives using AI, data science and Six Sigma. As a key member of our team you will drive cost-efficiency process optimization and innovation across global BPO operations.

Key Responsibilities:

  • Lead enterprise-wide transformation programs with a focus on cost reduction process efficiency and quality improvement across global BPO operations.
  • Align transformation initiatives with strategic business goals driving measurable outcomes in areas such as productivity billable utilization SLA adherence and key customer experience metrics (CSAT FCR etc.).

Requirements:

  • Bachelor's degree in engineering Computer Science or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives with a deep understanding of the entire model lifecycle from development to deployment and AI governance.

Successful candidates will work closely with cross-functional teams to deliver impactful AI-powered solutions combining technical leadership with business transformation expertise.



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