Senior Customer Resolution Specialist

2 weeks ago

Solapur, Maharashtra, India beBeeIntegration Full time ₹ 14,59,560 - ₹ 22,29,300
Job Title: Integration and Support Professional

Job Description:

This role focuses on resolving customer complaints efficiently and effectively while maintaining high-quality service levels and customer satisfaction.

Key responsibilities include analyzing recurring complaint patterns, collaborating with internal teams to implement root-level solutions, reducing resolution times for common issues by improving processes, preparing detailed Root Cause Analyses (RCA) for unique or complex cases, and compiling and sharing daily, weekly, and monthly insights with senior management.

Required Skills and Qualifications:

  • Proven problem-solving skills demonstrated in both personal and professional settings.
  • Structured thinking and ability to synthesize information from diverse sources.
  • High level of commitment, availability, and accountability.
  • Meticulous attention to detail, with the ability to identify problems, perform deep dives to gather insights, and craft data-driven solutions.
  • Solid project management skills and ability to create micro projects to achieve key objectives.
  • Excellent data analysis skills, including data extraction using SQL, data modeling, and documentation.
  • Outstanding communication skills, along with strong data interpretation and documentation abilities.

What We Offer:

Our team is looking for individuals who are resourceful, action-oriented, and original thinkers. If you have a passion for delivering exceptional results and exceeding customer expectations, we want to hear from you.

About Our Team:

We are building an ecosystem of digital products and services that power everyday life across the Middle East. Our mission is to deliver to every door every day, and we are committed to redefining what technology can do in this region.

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