Senior Quality Specialist

2 days ago

Solapur, Maharashtra, India beBeeQuality Full time ₹ 7,20,000 - ₹ 10,50,000
Senior Quality Specialist

As a seasoned professional, you will be responsible for delivering exceptional quality in our operations.

Key Responsibilities:

  • Maintain expert-level knowledge and assigned products and services; complete all required training and certifications.
  • Monitor customer issue trends, volume spikes, and case inventory.
  • Lead daily team huddles and communicate operational updates.
  • Conduct effective coaching and feedback sessions; manage follow-up actions.
  • Ensure timely completion of compliance training and phishing exercises for self and team.
  • Review and analyze reports; share performance metrics weekly.
  • Serve as an escalation point for customer cases; manage resolution and documentation.
  • Oversee staff scheduling and maintain low attrition rates.
  • Validate access and ensure compliance with security protocols.
  • Display professionalism at all times.
  • Respond promptly to production issues and operational challenges.
  • Promote positive behaviors and recognize team achievements.
  • Provide reporting and analysis results for quality evaluations completed including trend results.
  • Learn program/service topics to provide proper support, including refresher training and new product/enhancement trainings.
  • Participate in feedback sessions and contribute to process improvements.
  • Expand on product and service knowledge.
  • Complete mandatory training courses in a timely manner.
  • Protect customer and internal proprietary information.
  • React in demanding situations or short timeline deliverables.
  • Amplify positive behaviors.
  • Collaborate with multiple internal support teams to address customer requests.

Requirements:

  • Proficiency in Microsoft Office and related applications.
  • Strong attention to detail and organizational skills.
  • Professional demeanor and respect for colleagues and customers.
  • Ability to collaborate effectively with internal teams.
  • Capable of multitasking and leading in a dynamic environment.
  • Demonstrates success in high-pressure settings.
  • Analytical and strategic thinking and problem-solving skills.
  • Effective communication and feedback delivery.
  • Commitment to fostering a safe and inclusive workplace.

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