
E-commerce Product Specialist
1 day ago
Job Title:
E-commerce Product Specialist
">Description:
- We are seeking a skilled E-commerce Product Specialist to provide exceptional technical support to customers, ensuring their satisfaction and resolving any issues promptly.
- The ideal candidate will be responsible for delivering swift resolutions to diverse customer inquiries across various channels, including email, chat, and video, with timely responses and courteous communication.
- The selected individual will utilize internal documentation to develop comprehensive product knowledge, effectively handling general inquiries, integrations, API issues, and other technical troubleshooting.
- The specialist will proactively identify trends, surface them to relevant teams, and report missing knowledge articles or required edits to senior specialists or managers.
- The role requires staying updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, Sprinto product, and supported integrations.
- The specialist will proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers, and track and report customer feedback for continuous improvement.
Requirements:
- The ideal candidate should have strong problem-solving skills and attention to detail.
- Effective communication skills, both written and verbal, are essential for this role.
- Techincal support skills (HTML/CSS/JS) are a solid plus, but not mandatory.
- A Bachelor's degree in a technology-related field is a plus.
- Knowledge in the e-commerce industry is beneficial but not necessary.
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