Voice Process Coordinator

Job DescriptionWe are seeking skilled professionals to fill the role of Voice Process Associate, supporting our US-based clients.The ideal candidate should possess excellent communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.Handle inbound and outbound customer...

Job RoleWe are seeking a seasoned Training Program Manager to oversee our voice process training initiatives.The ideal candidate will possess a proven track record of delivering impactful training programs and a deep understanding of international voice processes.Key Responsibilities:Needs Assessment: Conduct thorough job analysis, career path evaluations,...

Speech Model Developer PositionWe are seeking an experienced Speech Model Developer to join our team.Job Description:The ideal candidate will have a strong background in speech and audio processing, with expertise in developing and fine-tuning deep learning models for voice synthesis, speech recognition, and voice transformation.Key responsibilities will...

Job Title: Team Leader OperationsJob DescriptionAs a Team Leader, you will be responsible for supervising a team of voice agents, monitoring performance, and ensuring adherence to targets. You will also handle team scheduling and attendance, provide coaching, feedback, and performance evaluations.The role requires strong leadership skills, with the ability...

International Voice Support SpecialistWe are seeking a highly skilled International Voice Support Specialist to join our team.Key Responsibilities:Update CRM and make outbound calls daily using provided leadsVerify and screen prospective customer dataCapture additional information and assess customer interest in company productsWork closely with the Sales...

Operations Management SpecialistJob Description:The role of an Operations Management Specialist is critical in ensuring seamless coordination between stakeholders. This position plays a key role in supporting daily sales operations, maintaining high productivity levels, and ensuring accurate execution of sales initiatives.Coordinate daily with dealers,...

Job Title: Process Leadership Specialist">Key Responsibilities:Lead the day-to-day management of voice processes, encompassing inbound, outbound, tele-sales, and customer support functions.Develop and implement strategies to drive team performance in line with established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).Monitor and...

Process Excellence SpecialistKey Responsibilities:Ensure quality standards are met in voice operations.Implement Six Sigma tools to enhance process efficiency and drive business growth.Manage metrics to optimize performance.Work effectively in a 24/7 environment.Requirements:At least 1-2 years of experience as a Quality Analyst.Familiarity with Six Sigma...

As a Process Associate, you will play a pivotal role in driving business processes forward. This involves analyzing and improving existing processes to optimize efficiency and productivity.Key Responsibilities:Analyzing business processes to identify areas for improvementCollaborating with cross-functional teams to achieve strategic objectivesCommunicating...

Job Title: Program CoordinatorMain Responsibilities:Lead planning initiatives.Coordinate teams and resources.Manage project progress and adapt work as required.Ensure projects meet deadlines.Build relationships with stakeholders.Oversee project documentation.Conduct project reviews and create detailed reports.Improve processes and approaches.Identify growth...