Voice Process Expert

6 days ago

Alleppey, Kerala, India beBeeCommunicator Full time ₹ 5,00,000 - ₹ 10,00,000
Job Description

We are seeking skilled professionals to fill the role of Voice Process Associate, supporting our US-based clients.

The ideal candidate should possess excellent communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications

Graduate in any stream.

2–4 years of experience in US voice process/customer support.

Excellent verbal communication skills in English (mandatory).

Familiarity with CRM tools and call center software.

Ability to work night shifts and meet performance metrics.


Benefits

Competitive salary and performance incentives.

Career advancement opportunities.

One-Year retention bonus.

Allowances.


Key Responsibilities

Support US-based clients by handling inbound and outbound customer calls.

Provide prompt and efficient service to ensure high levels of customer satisfaction.

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