Voice Process Training Leader

2 days ago


Alleppey, Kerala, India beBeeTraining Full time ₹ 50,00,000 - ₹ 1,50,00,000

Job Role

We are seeking a seasoned Training Program Manager to oversee our voice process training initiatives.

The ideal candidate will possess a proven track record of delivering impactful training programs and a deep understanding of international voice processes.

Key Responsibilities:

  • Needs Assessment: Conduct thorough job analysis, career path evaluations, annual performance reviews, and consultations with line managers to identify future and current training needs.
  • Program Development: Develop comprehensive and individualized training plans that address identified needs and expectations.
  • Induction and Orientation: Facilitate effective induction and orientation sessions.
  • Evaluation and Monitoring: Regularly assess the effectiveness, success, and ROI of training programs and report on findings.
  • Methodology Enhancement: Develop and enhance existing training methodologies and frameworks.
  • Process Optimization: Identify and address process-related opportunities and tailor training programs accordingly.
  • Trends and Best Practices: Stay abreast of industry trends, developments, and best practices in training.
  • Training Delivery: Leverage traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.) to deliver training programs.
  • Scheduling and Organization: Schedule training sessions, organize information cascades, and other interventions for teams.
  • Material Review: Review existing training materials and manuals to ensure relevance and update as necessary.
  • Learning Support: Collaborate with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments.


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