Customer Support Specialist Position
7 days ago
We are seeking a highly skilled and motivated Customer Support Expert to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through effective communication, empathy, and problem-solving skills.
This is a full-time on-site role located in Bengaluru, where you will work closely with our internal stakeholders to ensure seamless customer service delivery. Your primary focus will be on handling customer inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Provide prompt and professional responses to customer inquiries via phone, email, or chat.
- Resolve customer complaints and concerns in a timely and satisfactory manner.
- Maintain accurate records of customer interactions and resolve issues escalated by colleagues.
- Collaborate with internal teams to improve customer experience and increase customer loyalty.
- Bachelor's degree in a related field.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience in a similar role is an advantage.
- Customer support and service skills.
- Ability to multitask and prioritize tasks effectively.
The ideal candidate should possess a strong passion for delivering exceptional customer experiences and have excellent communication skills. If you're a motivated individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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