Bilingual Support Specialist

7 days ago

Varanasi, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 15,00,000

Job Overview:

We are seeking a skilled Bilingual Support Specialist to join our team. In this role, you will be responsible for providing top-notch customer support in Japanese.

About the Role:

This is an exciting opportunity for a highly motivated and detail-oriented individual to work with our clients in Japan. As a Bilingual Support Specialist, you will be the primary point of contact for customers in Japan, handling inquiries, resolving issues, and providing exceptional service.

Key Responsibilities:

  • Provide customer support in Japanese via phone, email, and chat platforms
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve complex customer issues
  • Maintain accurate records of customer interactions and issue resolutions

Requirements:

To be successful in this role, you must have excellent language skills, including reading and writing proficiency in Japanese. You should also possess strong analytical and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Desired Qualifications:

  • Prior experience in customer support or related field
  • Strong knowledge of ITIL framework and practices
  • Familiarity with JIRA and ServiceNow software
  • Ability to work in a remote setting and maintain high levels of productivity

Industry: Pharmaceutical

Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

What We Offer:

  • Competitive salary and bonus structure
  • Comprehensive health insurance and retirement plan
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

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