Domestic Client Support Specialist

7 days ago


Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 75,00,000
Job Summary

We are seeking a skilled professional to join our team as a Senior Associate, Customer Excellence. The ideal candidate will be responsible for delivering exceptional customer experiences tailored to specialized domestic accounts.

About the Role
  • Serve as the primary point of contact for a portfolio of domestic specialty clients, managing complex service requests and escalations with professionalism and urgency.
  • Deliver exceptional service by understanding client-specific business needs, compliance requirements, and operational challenges.
  • Collaborate cross-functionally with Operations, Sales, Billing, and IT to ensure seamless service delivery.
Requirements
  • Any Graduate or MBA with 5-8 years of relevant experience in semi-voice process supporting North-American customers.
  • Proficiency in CRM platforms, such as Salesforce, Service Now, and MS Office Suite.
  • Demonstrated ability to handle high-pressure situations with a calm, problem-solving mindset.


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