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Job Opportunity

We are seeking an exceptional individual to join our team in delivering a world-class customer experience.

The successful candidate will be responsible for ensuring efficient, empathetic, and accurate resolution of inquiries, requests, and challenges related to our information management solutions.

  • Act as the primary point of contact for a portfolio of domestic specialty clients.
  • Manage complex service requests and escalations with professionalism and urgency.
  • Deliver exceptional service by understanding client-specific business needs, compliance requirements, and operational challenges.

Maintain up-to-date knowledge of our domestic service offerings, systems, tools, and regulatory changes that may impact customer support.

Utilize CRM and case management tools to document all customer interactions and follow through to resolution.