Strategic Business Development Manager

20 hours ago

Mumbai, Maharashtra, India beBeeProductivity Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Strategic Business Development Manager

Job Description:

  • Develop and execute a cross-sell product strategy to drive growth through call center and contact center channels.
  • Collaborate with marketing, data analytics, and operations teams to create targeted outbound campaigns for existing customers.
  • Identify customer segments and tailor offers based on lifecycle behavior and product holdings.
  • Monitor and analyze call center performance metrics: conversion rates, lead penetration, talk time, quality, and sales KPIs.
  • Design training programs and scripts for telesales agents to ensure effective product communication and objection handling.
  • Coordinate with IT and tech teams to optimize dialer strategies, lead management, and CRM integrations.
  • Ensure compliance with regulatory guidelines and internal policies on customer communication and product suitability.

Required Skills and Qualifications:

  • Strategic thinking and business development expertise.
  • Excellent collaboration and communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits:

  • Opportunity to develop and implement a strategic business plan.
  • Collaborative work environment with experienced professionals.
  • Ongoing training and professional development opportunities.

Others:

  • Chance to make a significant impact on business growth and customer satisfaction.
  • Contribution to the development of a dynamic and innovative company culture.

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