Senior Application Support Specialist

7 days ago

Navi Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title:

Technical Support Engineer

Description:

We are seeking a skilled Technical Support Engineer to join our team. As a key member of our support team, you will provide first-line support for Oracle Fusion applications, addressing user queries and issues related to user provisioning and access provisioning.

Your responsibilities will include setting up and maintaining user accounts, roles, and permissions within Oracle Fusion, as well as monitoring and managing access requests to ensure timely and accurate provisioning of application-level access.

You will also be responsible for troubleshooting and resolving issues related to user access and permissions, collaborating with Level 2 support and other teams to escalate and resolve complex issues.

In addition, you will document and maintain support procedures, ensuring they are up-to-date and accessible, and provide training and guidance to end-users on best practices for accessing and using Oracle Fusion applications.

Requirements:
  • Proven experience in application support, preferably with Oracle Fusion
  • Strong understanding of user provisioning and application-level access provisioning within Oracle Fusion
  • Experience with Oracle E-Business Suite (EBS) and home-grown digital applications related to the hospitality hotel industry
  • Excellent problem-solving skills and attention to detail
  • Strong communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • Familiarity with ITIL processes and best practices is a plus
Benefits:

This role offers the opportunity to work with a dynamic team and contribute to the success of our organization. You will have the chance to develop your skills and knowledge in a fast-paced environment and take on new challenges.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

What We Offer:

We are committed to providing a positive and supportive work environment that encourages collaboration, innovation, and continuous improvement.

We offer a range of benefits, including a comprehensive health insurance plan, retirement savings plan, and paid time off.

We also provide opportunities for professional development and training, as well as recognition and rewards for outstanding performance.

Contact Us:

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.

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