Become a Frontline Expert

1 week ago

Vellore, Tamil Nadu, India beBeeCustomerService Full time ₹ 36,00,000 - ₹ 48,00,000

Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Executive. As the primary point of contact for our clients, you will provide prompt, accurate, and effective assistance across phone, email, and chat channels.

Key Responsibilities:
  • Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Service Delivery: Deliver accurate information regarding services, procedures, and requirements
  • Problem Resolution: Handle and resolve customer complaints and issues with empathy and efficiency
  • Escalation: Escalate complex queries to the appropriate internal departments
  • Record Keeping: Maintain detailed and organized records of all customer interactions and transactions
  • Form Assistance: Assist clients in completing required forms and documentation
  • Consultation: Offer expert consultation and guidance to clients on visa application processes and travel management
Requirements:
  • Experience: Minimum 2 years of experience in a customer service or client support role.
  • Communication: Strong verbal and written communication skills.
  • Interpersonal Skills: Excellent interpersonal and problem-solving abilities.
  • Task Management: Ability to manage multiple tasks and prioritize effectively.
  • Candidate Profile: Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Skill Set: Proficiency in Microsoft Office Suite (Word, Excel)
  • Teamwork: Capable of working both independently and collaboratively in a team environment.
Benefits:
  • Positive Work Environment: Positive work environment
  • Flexibility: Flexible work schedules
  • Holidays & Sick Leave: Flexible Holidays & Sick Leave
  • Professional Development: Opportunities for professional development
  • Company Culture: Company-sponsored events
  • Career Advancement: Career advancement options

About Us: We offer a dynamic and supportive work environment that promotes employee growth and well-being.

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