
Technical Service Advisor
18 hours ago
We are seeking a skilled customer support professional to handle customer inquiries, resolve issues, and provide top-notch service in English.
- Voice Support:
- Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
- Provide clear, accurate, and timely information regarding products and services.
- Assist customers in troubleshooting problems and guiding them through solutions over the phone.
- Maintain a high level of service excellence on all calls.
- Non-Voice Support:
- Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
- Maintain thorough documentation of customer interactions and resolutions.
- Collaborate with other departments to address complex customer issues.
Requirements:
- Language Proficiency:
- Fluent in English (written and spoken), with the ability to communicate clearly and professionally in the language.
- Experience:
- Previous experience in customer support or a related field is required.
- Skills:
- Strong communication and active listening skills.
- Excellent problem-solving abilities and attention to detail.
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