Technical Service Advisor

18 hours ago


Jamnagar, Gujarat, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Support Representative

We are seeking a skilled customer support professional to handle customer inquiries, resolve issues, and provide top-notch service in English.

  • Voice Support:
  • Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
  • Provide clear, accurate, and timely information regarding products and services.
  • Assist customers in troubleshooting problems and guiding them through solutions over the phone.
  • Maintain a high level of service excellence on all calls.
  • Non-Voice Support:
  • Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
  • Maintain thorough documentation of customer interactions and resolutions.
  • Collaborate with other departments to address complex customer issues.

Requirements:

  • Language Proficiency:
  • Fluent in English (written and spoken), with the ability to communicate clearly and professionally in the language.
  • Experience:
  • Previous experience in customer support or a related field is required.
  • Skills:
  • Strong communication and active listening skills.
  • Excellent problem-solving abilities and attention to detail.

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