Technical Customer Service Representative

3 days ago


Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

Job Overview:

We are seeking a skilled Technical Support Specialist to provide top-notch technical troubleshooting support to our global customer base.

The ideal candidate will have excellent communication skills, a strong understanding of networking concepts, and the ability to troubleshoot complex technical issues in a timely manner.

Responsibilities Include:

  • Providing technical assistance over the phone
  • Handling basic technical queries related to telecom, VoIP, networking, and general communication services
  • Ensuring timely and effective resolution of customer issues while maintaining high levels of customer satisfaction

Required Skills and Qualifications:

  • Networking: Intermediate understanding of networking concepts
  • Computer Proficiency: Advanced knowledge of computer hardware and software
  • Operating Systems: Working knowledge of Windows, macOS, Android, and iOS

Benefits:

This role offers the opportunity to work in a dynamic environment with a team of experienced professionals. We offer competitive compensation and benefits packages.

Additional Information:

As a Technical Support Specialist, you will be responsible for providing exceptional customer service and resolving technical issues in a prompt and professional manner.

Key Competencies:

  • Communication: Strong listening skills with the ability to understand and resolve customer issues efficiently
  • Customer Focus: Demonstrates empathy and patience, even in challenging situations
  • Learning Orientation: Continuously seeks to stay updated on relevant products, services, and technologies

Technical Requirements:

  • Basic to intermediate understanding of networking concepts
  • Intermediate to advanced knowledge of computer hardware and software
  • Working knowledge of Windows, macOS, Android, and iOS


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