Customer Engagement Specialist

2 days ago


Agra, Uttar Pradesh, India beBeeRetention Full time ₹ 12,00,000 - ₹ 15,00,000

Role Overview

This is a full-time, on-site role for a CRM Manager located in Gurugram. The CRM Manager will be responsible for developing and implementing customer relationship strategies to foster customer loyalty and retention.

The ideal candidate will have strong analytical skills for data analysis and insights, as well as excellent communication skills for effective customer interaction and team collaboration.

  • Key Responsibilities:
  • Analyse customer data to identify trends and patterns
  • Manage CRM software to ensure seamless customer interactions
  • Coordinate with sales and marketing teams to drive customer engagement
  • Ensure excellent customer service through proactive issue resolution
  • Work with project management to drive continuous improvement

Requirements

To succeed in this role, you will need:

  • Strong Analytical Skills: Ability to collect, organise and analyse data to provide actionable insights
  • Excellent Communication Skills: Ability to effectively communicate with customers and stakeholders at all levels
  • Experience in Sales and Market Segmentation: Proven track record of driving revenue growth through strategic customer relationships
  • Certifications and Qualifications: Bachelor's degree in Business Administration, Marketing or related field


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