Customer Journey Optimization Expert

2 days ago


Erode, Tamil Nadu, India beBeeSolutions Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title: Senior CX Solutions Specialist

Key Responsibilities:

  • Expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
  • Strong customer-centric mindset with hands-on experience in contact centre technologies.
  • Optimize customer journeys through innovative UI/UX solutions and process improvements.

Must-Have Skills:

  • Genesys CX UI / AWS Connect UI consoles.
  • Unified global menu navigation.
  • Advanced search functionality.
  • Multi-panel layouts enabling agents to access tools and information efficiently.

Technology & Tools:

  • Genesys Cloud (primary expertise).
  • MWS (Middleware/Workforce Solutions).
  • AWS Connect, Google CCAI, Nice CX.
  • Analytics & Reporting Tools: QlikSense, Looker.

Secondary Skills:

  • Strong analytical and problem-solving skills with data-driven decision-making ability.
  • Cross-functional collaboration with Product, Operations, and Technology teams.
  • Excellent communication and stakeholder management skills.
  • Knowledge of Agile methodologies and CX transformation frameworks.

What We Offer:

  • Opportunity to work with leading CX technologies across global enterprises.
  • Exposure to innovative projects in the Contact Center and Customer Experience domain.
  • Flexible, remote-friendly work culture.


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