
SAP Customer Experience Leader
1 day ago
Seeking an experienced Senior Consultant to lead SAP Customer Service (CS) solutions. Ideal candidate will have deep functional expertise and strong problem-solving skills.
The successful candidate will be responsible for leading end-to-end SAP CS implementations, upgrades, and support activities. This includes providing expert functional and technical guidance on SAP CS processes such as service orders, notifications, contracts, warranty management, returns, and claims.
Candidate will collaborate closely with business stakeholders to gather requirements and translate them into effective SAP CS solutions. They will configure and customize the SAP CS module to optimize customer service workflows, troubleshoot and resolve complex issues escalated from support teams, and coordinate with cross-functional teams to ensure seamless integration of SAP CS with other modules.
Mentor junior consultants and support teams, promoting knowledge sharing and best practices. Conduct workshops, training sessions, and user support to maximize system adoption.
- Lead SAP CS implementations, upgrades, and support activities
- Provide expert functional and technical guidance on SAP CS processes
- Collaborate with business stakeholders to gather requirements
- Configure and customize SAP CS module
- Troubleshoot and resolve complex issues
- Coordinate with cross-functional teams
- Mentor junior consultants and support teams
- Conduct workshops, training sessions, and user support
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