
Post-Payment Customer Journey Manager
2 days ago
We are seeking a highly skilled Insurance Operations Specialist to join our team.
Key Responsibilities:
- Ensure seamless post-payment customer journey management by overseeing documentation, medical scheduling, and verification processes.
- Coordinate with insurers, underwriters, third-party administrators, and internal stakeholders to drive timely case issuance while meeting monthly targets with minimal turnaround times and high first-time right rates.
Requirements:
- Strong written and verbal communication skills for effective collaboration with colleagues and stakeholders.
- Basic understanding of insurance underwriting principles and decision-making processes.
- Ability to handle customers patiently, including complex conversations.
- Proven stakeholder management skills to advance cases efficiently.
- Minimum 1+ years of experience in insurance operations.
- Fundamental computer and Excel skills for data analysis and reporting.
About the Role:
This role requires an experienced Insurance Operations Specialist who can ensure a smooth customer journey and coordinate with various stakeholders to drive timely case issuance. The ideal candidate should possess strong communication skills, a basic understanding of insurance underwriting, and proficiency in Excel.
Benefits:
We offer a dynamic work environment that fosters growth and development opportunities for our employees.
Candidates:
If you are a motivated individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.
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