Chief Relationship Manager

24 hours ago

GTB Nager, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 12,00,000
Job Opportunity:

We are seeking an experienced professional to fill a CRM Executive position. The ideal candidate will possess excellent communication skills, be proficient in English and Hindi languages, and have a proven track record of success in customer-facing roles.

  • Candidate will be responsible for interacting with existing customers via phone calls, emails, and other digital platforms to collect timely payments and resolve any outstanding issues.
  • Strong negotiation skills and ability to manage stress while meeting targets are essential for this role.
  • The successful candidate will also be responsible for updating account status records, processing payments and refunds, and reporting on collection activity.

About the Role:

This is a challenging yet rewarding opportunity for a skilled CRM professional who can thrive in a fast-paced environment. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply.

Requirements:

To be successful in this role, you must have:

  • A proven track record of experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role
  • Knowledge of billing procedures and collection techniques
  • Working knowledge of MS Office and databases
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • Bachelor's degree

Preferred Skills:

The following skills would be advantageous:

  • Communication and persuasion
  • Product knowledge
  • CRM software proficiency
  • Lead conversion and sales closure
  • Upselling and cross-selling techniques

What We Offer:

In return for your hard work and dedication, we offer a competitive salary package and opportunities for career advancement.

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