Telecom ServiceNow Specialist

4 days ago

Dindigul, Tamil Nadu, India beBeeServiceNow Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Opportunity:

ServiceNow Developer - OMT

Overview:

The ServiceNow Order Management for Telecom (OMT) module is a critical component of our telecommunication infrastructure. We are seeking a skilled ServiceNow developer to design, develop, and implement solutions on this platform.

Key Responsibilities:

  • Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs.
  • Configure and customize the Order Management module to enable seamless handling of product orders, service requests, and provisioning workflows.
  • Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments.
  • Support UAT, defect fixing, and performance tuning for order management processes.
  • Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives.
  • Ensure compliance with coding standards, security guidelines, and ITSM best practices.

Required Skills:

  • Hands-on development experience in the ServiceNow platform.
  • Strong knowledge of the ServiceNow Order Management for Telecom (OMT) module.
  • Experience in ServiceNow CSM, Customer Service Management, and/or ITSM is an advantage.
  • Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal.
  • Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment.
  • Ability to write technical documentation, design documents, and deployment guides.
  • Experience in working in Agile/DevOps environments.

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