Operations Excellence Lead

6 days ago


Navi Mumbai, Maharashtra, India 1Point1 Full time

The Operations Excellence Lead at 1Point1 is responsible for driving operational success and delivering exceptional service to clients. This role requires a strategic thinker who can oversee operational processes, manage client relationships, and lead high-performing teams to achieve business objectives.

Responsibilities:

  • Operational Process Improvement: Collaborate with the management team to identify areas for process improvement and implement changes that enhance operational efficiency and effectiveness.
  • Client Relationship Management: Foster strong relationships with key clients, understand their needs, and develop strategies to deliver exceptional service and drive long-term growth.
  • Team Leadership and Development: Lead and mentor operational teams, providing coaching and guidance to help them meet client expectations and performance goals.
  • Performance Metrics and Reporting: Track and report on operational performance, including key metrics such as revenue growth, client satisfaction, and team productivity.
  • Project Delivery Ownership: Take full ownership of delivering large-scale, enterprise-level projects, ensuring that deadlines, quality standards, and client expectations are consistently met.


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