Operations Excellence Manager

22 hours ago


Mumbai, Maharashtra, India Wipro Digital Operations And Platforms Full time
Job Description:
The Ops & Quality Service Manager plays a pivotal role in aligning BU business partners to effectively manage and improve operational performance, ensuring productivity goals are met through continuous improvement. Key responsibilities include facilitating/leading improvement projects based on Lean/Six Sigma methodology, providing analytics support to Business Leaders, driving a continuous improvement culture, managing the innovation/idea generation platform MERCURI, facilitating Process Improvement trainings, and supporting Quality/Operational excellence initiatives.

Responsibilities:
1. Understand business processes, analyze data trends, and share recommendations with stakeholders.
2. Showcase/share skill set & Quality service offerings with stakeholders.
3. Analyze data on key client operational metrics to understand opportunity for improvement.
4. Learn and understand the domain/business to help define process metrics.
5. Map processes to identify non-core activities and suggest alternatives to remove waste.
6. Facilitate/lead brainstorming sessions in a structured problem-solving approach to identify improvement areas, support in measuring improvements, and quantification of savings.
7. Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives.
8. Be flexible to changes and continuously evaluate to adapt to the culture of the organization.
9. Understand and own development needs in consultation with the manager and work to achieve development goals.
10. Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and teamwork.
11. Deliver Lean trainings for Band 3-5 colleagues.
12. Deliver need-based trainings on Problem-solving, Quality concepts & tools.
13. Mentor colleagues within the Business Unit on client knowledge/process knowledge/tools knowledge.
14. Identify Failure modes and help in establishing process controls.
15. Design and develop metrics for accurate measurement of work performance.
16. Baseline metrics and monitor performance.
17. Provide advanced data Analytics as per Business Unit/Process requirements.
18. Identity opportunities for capacity creation.
19. Facilitate/lead capacity creating projects in alignment with the productivity goals of stakeholders.
20. Support business to create year-on-year efficiencies.
21. Support transition of new processes, map processes, create metrics, and consult the business on setup and design of Quality Assurance processes.
22. Use Six Sigma and Lean tools as required.
23. Facilitate/Lead projects on Quality and operational excellence using Six Sigma/Learn/Project Management methodologies.
24. Develop project roadmaps for assigned projects with minimal or no mentoring support.
25. Acts as a program manager for BU specific or division-level programs.

Education:
Graduate in any stream
Green Belt certified
Required Experience
5+ years of work experience
Total work experience of 5 years or more (after Graduation in any discipline)
Relevant/industry work experience of 3 years or more
Maximum experience should not exceed 8 years.
Hands-on experience of mentoring and doing Green Belt Six Sigma Project
Experienced in managing multiple project teams simultaneously.

Preferred Experience:
Training and Facilitation Skills and experience
Excellent oral, written, cross-functional, and interpersonal communication skills.
Learning ability with customer orientation and a keen eye for process improvement
Exposure to COPC, ISO, TQM, Project Management, and other Quality methodologies/systems
Knowledge of Minitab
Knowledge of Access
Good knowledge of MS Excel, Power Point, and MS Visio.


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